Salama Hosting, operated by Salama Consult Limited, is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data. We comply with the Uganda Data Protection and Privacy Act 2019 and applicable international standards including GDPR where relevant.
1. Information We Collect
We collect the following categories of information when you use our services:
- Account information: Name, email address, phone number, and billing address provided during registration or checkout.
- Payment information: Transaction details processed through MTN Mobile Money, Airtel Money, Pesapal, or bank transfer. We do not store raw card numbers — payment processing is handled by our authorised payment partners.
- Technical data: IP address, browser type, operating system, referring URLs, and pages visited. Used for server diagnostics, fraud prevention, and improving our services.
- Support communications: Emails, support tickets, and chat logs when you contact our team.
- Usage data: Anonymised analytics data collected via Google Analytics to understand how visitors interact with our website.
2. How We Use Your Information
We use your data only for the purposes for which it was collected:
- To provision, manage, and support your hosting services.
- To process payments and issue invoices.
- To communicate with you about your account, renewals, and service updates.
- To send promotional communications — only with your consent, and you may opt out at any time.
- To detect and prevent fraud, abuse, and security threats.
- To comply with legal obligations under Ugandan law.
3. Third Parties We Work With
We share data only with trusted third parties who help us deliver our services. These include:
- Payment processors: MTN Uganda, Airtel Uganda, Pesapal — for processing payments securely.
- Domain and SSL registrars: Our upstream domain and certificate authorities for registering domains and issuing SSL certificates on your behalf.
- Analytics: Google Analytics (anonymised, no personal identifiers shared).
- Cloud infrastructure: Our data centre partners who host the physical servers that power your hosting account.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4. Data Security
We protect your data using industry-standard security measures: SSL/TLS encryption for all data in transit, access controls and authentication for all systems, regular security audits, and encrypted backups. Our support team is trained in data handling best practices. Despite these measures, no online system is completely immune to risk — we encourage you to use a strong, unique password for your Salama Hosting account.
5. Data Retention
We retain your account data for as long as your account is active, and for up to 3 years after account closure to comply with accounting and legal obligations. Support communications are retained for 2 years. You may request deletion of your data at any time (see Section 7).
6. Cookies
Our website uses cookies to improve your experience. See our full Cookie Policy for details on what cookies we set, why, and how to control them.
7. Your Rights
Under the Uganda Data Protection and Privacy Act and applicable data protection law, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data. We will comply unless retention is required by law.
- Objection: Object to our use of your data for direct marketing at any time.
- Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us. We will respond within 30 days.
8. Legal Disclosures
We will not share your data with law enforcement or government authorities unless compelled to do so by a valid court order or warrant issued under Ugandan law. We will notify you of such requests to the extent permitted by law.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable law. When we make material changes, we will notify registered customers by email and update the "Last updated" date at the top of this page. Your continued use of our services after changes are posted constitutes acceptance.